Font Size





Menu Style


General terms and conditions

E-mail Print PDF

Mentawai atmosphere general terms and conditions

After confirmation of availability from us on the selected surf charter boat and trip time table, booking and information (with international flights details booked by guest(s)) will be confirmed by guest(s) to us

For boat trip  500 USD / pax deposit is required at the time of booking. deposit are non refundable but may used towards another trip. we will not closed the date for selected group until booking deposit received.

All costs for your surf boat charter must be paid 30 days prior to your departure date.

Failure to pay balance as specified can result in loss of booking dates and/or deposit.

Cancellation policy :

Any cancellation made by the guests must charge as follows :

- 50% penalty from total payment if cancelled between 30-20 days

- 80% penalty from total payment if cancelled between 19-10 days

- 100% penalty from total payment if cancelled less than 9 days

Should you need to cancel for emergency reasons, you will be able to use your money toward another trip in the future.

Balance of net tour cost due to 30 days before commencement date of the cruise.

Failure to pay balance as specified can result in loss of booking dates and/or deposit.

Note :

Travel Insurance

We require that all persons have travelers medical insurance.

We strongly recommend trip cancellation and baggage insurance. We do not reschedule or reimburse travelers if they miss departure for any reason including injury, trip delay or other reason. Insurance covers you for these unexpected events.


Personal baggage is the owner's responsibility throughout the trip. we assume no liability for loss or damage to baggage in transit to and from surf charter trip or while on surf charter trip, in transit to and from trekking trip or while on trekking trip.

General Terms

We have a commitment to do our best to ensure your arrangements are satisfactory. We aim to portray a realistic vision of conditions on our charters and we accept no liability for any loss or damage sustained by as result of another paying passenger. we reserve the right to disembark passengers not complying with instructions and those whose mental or physical condition is objectionable to other passengers or become a hazard to themselves or other passengers, we will not be responsible for costs incurred by persons precluded from completing the journey for these reasons.

Medical and Health

It is vital that persons with a medical condition make them known to us well before departure, This will enable us to assess personal and group risk that may result from any event caused by a known medical condition. It is highly recommended to obtain medical insurance with a reputable insurance company prior to departure. Vaccinations for typhoid and hepatitis is advised as is malaria medication for precautionary measures.

Surf Conditions

We always hope for great surf, Unfortunately, there may be times when surf conditions are less than desirable and perhaps unsuitable for the less experienced surfer. we shall not be liable in the event, due to climatic or other reasons, that satisfactory surf is unavailable.

Limitations of Liability

we give notice that we act only as agent for the clients in making arrangements for hotels, transportation, restaurants, or any other service and do not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to sickness, pilferage, labor disputes, mechanical breakdown, quarantine, government restraints, act of wars, weather or other circumstances beyond their control. Participation in our tours implies the travelers' agreement to the above conditions.

Last Updated on Thursday, 25 October 2012 10:35